Workplace Experience Ambassador

4 weeks ago

New York, New York, United States JLL Full time
Job Title: Workplace Experience Ambassador

The Workplace Experience Ambassador is a key role within our organization, responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service. This role is a hybrid of facility coordinator and experience services, requiring a unique blend of skills and expertise.

Key Responsibilities:
  • Directly support the Facility Manager with ongoing facility and team-related responsibilities.
  • Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to services within the workplace.
  • Coordinate Ambassador services and ensure they are executed in a manner consistent with SLAs, standard processes, and professional brand image.
  • Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, and regulations.
  • Support data collection, analysis, and reporting to ensure alignment with client goals and objectives.
  • Strive to continually improve experience service performance and achieve/exceed goals, including performance goals, team goals, and client goals.
  • Assist with the coordination and scheduling of maintenance activities, including scheduling freight, loading dock, and other building support in the Property Management system.
  • Assist management and staff with operational reporting, budgeting, financial systems, maintaining spend trackers, and purchasing as necessary.
  • Create Purchase Orders, verify work is completed by goods receipting, and update financial systems and all trackers.
  • Respond to all work orders in Corrigo in a timely manner, ensuring KPI compliance and excellent customer service.
  • Coordinate special events in support of clients or Jones Lang LaSalle.
Requirements:
  • Bachelor's degree or equivalent.
  • 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate, preferred.
  • Exceptional customer service skills and professionalism with a passion for hospitality.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.
  • Ability to work independently, with strong prioritization and time management skills.
  • Ability to work with diverse teams, lead by example, respectful, cooperative, accountable.
  • Excellent verbal and written communication skills with the ability to communicate professionally.
  • Excellent organizational skills and process management.
  • Ability to adapt to new devices, technology, and applications.
  • Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

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