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Patient Services Representative

2 months ago

Pittsburgh, Pennsylvania, United States UPMC Full time
{"title": "Patient Services Representative", "subtitle": "Welcome Patients and Provide Exceptional Care", "content": "

At UPMC, we are committed to delivering exceptional patient care and service. As a Patient Services Representative, you will play a vital role in ensuring that our patients receive the highest level of care and attention.

Responsibilities:

  • Provide a warm and welcoming experience for all patients
  • Assist with administrative duties, including scanning medical records and faxing
  • Guide patients through the use of self-arrival technology or check-in patients at the desk
  • Schedule or connect patients to resources for ancillary services
  • Understand and apply the principles of service recovery to ensure patient satisfaction
  • Assist patients with education on financial responsibility and connect them to advocacy resources as needed
  • Collect copayments and other patient payments at the point of service
  • Provide clear and understandable instructions to patients to help them navigate the healthcare system

Requirements:

  • High school graduate or equivalent required
  • Two years of experience in a medical or customer service function preferred
  • Knowledge of medical terminology and experience with health records systems a plus

UPMC is an Equal Opportunity Employer/Disability/Veteran.

"}