Patient Service Representative

2 weeks ago


Pittsburgh, Pennsylvania, United States Sto-Rox Neighborhood Health Council Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at the Sto-Rox Neighborhood Health Council. As a key member of our Patient Services team, you will be responsible for providing exceptional customer service to our patients and their families, ensuring a smooth and efficient experience from initial contact to appointment scheduling and follow-up care.

Key Responsibilities
  • Answer and direct phone calls, take detailed messages, and forward calls to the appropriate person.
  • Build effective relationships and trust with patients and potential patients by listening to their needs and educating them about our services.
  • Schedule and confirm patient appointments, ensuring timely and accurate communication.
  • Meet and greet patients, direct them to the appropriate area, and provide registration paperwork, including privacy notices and UDS collection forms.
  • Check patients in via our electronic health record system, collect co-payments, and adjust to fluctuating patient flow and operational demands.
  • Interface with staff to resolve questions, inconsistencies, or missing information, and refer patients to Case Management or other personnel as needed.
  • Complete patient check-out processes, handle money, make change, and process credit card payments.
  • Perform general clerical duties, including filing, photocopying, faxing, and mailing, as required.
  • Review and input patient information and demographics into our computer system.
  • Verify insurance eligibility accurately and update in our electronic health record system.
Requirements
  • Associate Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training.
  • Experience with clerical tasks in a medical office setting.
  • Working knowledge of healthcare insurance preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational skills, able to manage priorities and workflow.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
Preferred Qualifications
  • Computer skills, including scheduling and electronic health record systems.
  • Microsoft Office proficiency.
Work Environment

This is a full-time position, working 8-hour shifts, Monday through Friday. The employee must occasionally lift and/or move more than 10 pounds and be able to stand, walk, and sit frequently. The noise level in the work environment is usually moderate.

Benefits

We offer a competitive salary, dental insurance, employee discount, health insurance, life insurance, paid time off, retirement plan, and vision insurance.



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