Patient Services Representative
4 weeks ago
Quick Med Claims is a leading provider of emergency medical transportation billing and reimbursement services. We are seeking a highly skilled Patient Services Specialist I to join our team.
The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer service. As a Patient Services Specialist I, you will be responsible for answering incoming calls, responding to voicemails, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities:
- Provide first call resolution and navigate multiple systems to resolve customer questions and concerns
- Manage all calls in a timely manner, consistently with quality and proficiency
- Build rapport with callers using a friendly, courteous, and professional manner
- Resolve complaints, problems, and inquiry issues to client/patient satisfaction
- Verify/Collect demographics and update as necessary within system
Requirements:
- High School Diploma required, Associates degree or equivalent preferred
- 1-2 years of customer service experience in a call center environment
- Prior healthcare experience preferred
- Time management, organizational, and problem-solving skills
- Ability to multitask and work in a fast-paced environment
Benefits:
- Comprehensive and competitive benefit package
- Generous 401k Company Match Program
- Profit Sharing Potential
- Bonus Program Potential
- Flexible work schedules
- Paid time off and holidays
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