Patient Account Representative
1 month ago
Credit Management Company is seeking a highly motivated and detail-oriented Patient Account Representative to join our team. As a Patient Account Representative, you will be responsible for communicating with patients via telephone, managing multiple accounts, and resolving patient account balances.
Key Responsibilities- Communicate with patients via telephone to resolve account balances and provide excellent customer service.
- Manage multiple accounts to ensure timely resolution of patient account balances.
- Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts.
- Keep detailed records of all customer communications, payment plans, and amounts paid.
- Use automated dialing technology to efficiently manage patient interactions.
- Follow scripting specific to client requirements, state and federal laws, and navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients.
- Meet and/or exceed monthly financial goals.
- High School Diploma or Equivalent required.
- 2 years call center experience required.
- 2 years medical billing / insurance verification experience required.
- 1 year successful remote experience required.
- Demonstrated skill in negotiating and resolving conflicts.
- Ability to speak persuasively and listen critically.
- Ability to multi-task, prioritize, and meet tight deadlines, demonstrating a high level of attention to detail.
- Excellent customer service, problem-solving, organizational, and communication skills.
- Possess excellent computer skills and the ability to succeed in a virtual, fast-paced environment.
- Ability to think critically and investigate to find resolutions for patients.
- Must be reliable, responsible, goal-oriented, and flexible.
- Must be able to pass pre-employment screening.
- Bilingual proficiency in Spanish a plus.
Credit Management Company is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, or any other characteristic protected by law.
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