Medical Customer Service Representative

3 weeks ago


Pittsburgh, Pennsylvania, United States Biolife Plasma Services Full time

**Job Summary**

Biolife Plasma Services is seeking a highly motivated and customer-focused Medical Customer Service Representative to join our team. As a Medical Customer Service Representative, you will play a critical role in ensuring the safety and satisfaction of our donors.

**Key Responsibilities:**

  • Answer phones and greet donors in a friendly and professional manner
  • Screen new and repeat donors and take and record donor vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify operational opportunities for continuous improvement
  • Work a variety of shifts, including evenings, weekends, and holidays

**Requirements:**

  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful

**What We Offer:**

Biolife Plasma Services offers a comprehensive benefits program, including medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.

**Equal Employment Opportunity:**

Biolife Plasma Services is an equal opportunity employer and welcomes applications from diverse candidates.



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