Front Office Manager Assistant

3 days ago


West Hollywood, United States Marriott International Inc Full time
Job Title: Assistant Front Office Manager

Marriott International Inc is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.

Key Responsibilities:
  • Support the Front Office Manager in overseeing the daily operations of the Front Office team, including bell staff, switchboard, and guest services/front desk.
  • Supervise and manage employees, ensuring they are meeting the expectations of our guests and adhering to our company's standards and procedures.
  • Monitor and support progress towards guest services and front desk goals, including developing specific goals and plans to prioritize, organize, and accomplish work.
  • Provide exceptional customer service, handling guest complaints and resolving issues in a timely and professional manner.
  • Collaborate with the Front Office Manager to improve departmental service, including participating in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Requirements:
  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Benefits:
  • Competitive hourly pay rate: $31.73 to $39.90.
  • Bonus program.
  • Comprehensive health care benefits.
  • 401(k) plan with up to 5% company match.
  • Employee stock purchase plan at 15% discount.
  • Accrued paid time off (including sick leave where applicable).
  • Life insurance.
  • Group disability insurance.
  • Travel discounts.
  • Adoption assistance.
  • Paid parental leave.
  • Health savings account (except for positions based out of or performed in Hawaii).
  • Flexible spending accounts.
  • Tuition assistance.
  • Pre-tax commuter benefits.
  • Other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

About the Team:

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.

EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm.

The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.

A place where service comes from the heart, not from a handbook.

A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

In joining EDITION, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.



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