Front Office Operations Manager

3 days ago

Hollywood, California, United States AccorHotel Full time
Job Title: Assistant Front Office Manager

Under the direction of the Front Office Manager, the Assistant Front Office Manager will oversee and direct all aspects of front office operations. This includes supervision and coordination of front office health and safety, as well as ensuring that all staff and guest issues are dealt with in an effective and timely manner.

Key Responsibilities:
  • Prepare and submit weekly and monthly forecasts as required.
  • Develop and implement procedures to ensure the smooth running of the department.
  • Conduct weekly and monthly departmental meetings to discuss progress and address any issues.
  • Monitor and implement availability in all reservations systems.
  • Review daily arrivals and departure reports, and communicate relevant information to department heads.
  • Record any activities of interest or problems arising in the management diary.
  • Ensure that wake-up calls are made promptly.
  • Regularly review room availability and guest arrivals.
  • Record and submit guaranteed non-arrivals to the Assistant Front Office Manager or Front Office Manager.
  • Complete and distribute relevant forms in case of an accident or theft, liaising with the Security department.
  • Record and hand over lost or found items to Housekeeping or Security.
  • Check credit card postings and interface transfers daily.
  • Verify that guest country codes, special codes, promotions, room rates, and routing instructions are entered correctly.
  • Authorize and sign paid-out vouchers and rebates issued by reception.
  • Perform night audit duties as required by policy and procedures.
  • Prepare taxi lists for late or early staff.
  • Prepare a recapitulation sheet for the Planning Committee.
  • Deal with incoming faxes and inquiries after office hours.
  • Ensure guest privacy and security, respecting confidential information.
Requirements:
  • High School Diploma or equivalent required.
  • College Degree in Business, Hospitality, or a related field preferred.
  • Experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
  • Ability to enter and locate work-related information using computers and/or point-of-sale systems.
  • Possess a gracious, friendly, and fun demeanor.
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
  • Strong verbal and written communication skills in English.
  • Maintain positive and productive working relationships with other employees and departments.
  • Ability to work independently and partner with others to promote an environment of teamwork.
  • Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
Specific Requirements:
  • Proven supervisory experience within a Front Office position in a 5-star environment.
  • Conversant with standard PC packages and computerized systems.
  • Full command of the English language.
  • Ability to communicate with customers and peers with a friendly and positive attitude.
  • Self-motivated and flexible.
  • Physically fit.
  • Lively and enthusiastic.
  • Ability to handle difficult situations successfully.
Salary:

$66,560.00 per year

Remote Work:

No

Employment Type:

Full-time

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