Market Operations Associate
2 weeks ago
At Justin Thompson Restaurant Group, we are dedicated to providing exceptional dining experiences. Our mission is to delight our guests, staff, and community through outstanding cuisine and service.
Position Summary:The Market Operations Associate is responsible for warmly welcoming guests and engaging with them to promote our food offerings while ensuring top-notch service. This role requires the ability to accurately process orders both in-person and via phone, all while managing multiple tasks efficiently. A friendly demeanor and excellent communication skills are essential for success in this position.
Key Responsibilities:- Adhere to all company policies and procedures.
- Lift, push, pull, or carry items weighing up to 40 pounds.
- Maintain a standing position for extended periods and walk for long durations.
- Bend, stretch, twist, or reach for items on shelves at various heights.
- Navigate stairs as needed.
- Possess knowledge of the products offered.
- Obtain necessary food handling and liquor licenses.
- Exhibit a friendly, informative, and professional attitude towards guests.
- Ensure market items are prepared and stocked appropriately.
- Assist guests from entry to checkout and maintain quality standards of products and services.
- Handle the loading and unloading of various food items.
- Collaborate closely with production and preparation teams.
- Provide superior customer service by interacting directly with patrons.
- Report equipment issues and maintenance needs to the manager on duty.
- Complete assigned side work tasks as directed by the manager.
- Must be at least 18 years old.
- Ability to communicate respectfully and honestly with all staff members.
- Knowledge of food and beverage service with a minimum of one year of experience in customer-facing roles.
- Basic math skills are required.
- Capability to stand for extended periods, up to five hours.
- Commitment to service excellence and hospitality.
- Strong guest and employee relations skills.
- Creative and forward-thinking mindset.
- Self-motivated and confident.
- Team-oriented with a desire for growth within the organization.
- Commitment to ongoing education and personal development.
- Kind, honest, trustworthy, and respectful demeanor.
We seek individuals who share our commitment to exceeding expectations in service, food quality, and guest satisfaction. Our goal is to create a safe and rewarding work environment where employees can thrive and contribute positively to the community.
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