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Account Coordinator

2 months ago

Des Moines, Iowa, United States Housby Mack, Inc. Full time
About the Role

We are seeking a highly organized and detail-oriented Account Coordinator to join our team at Housby Mack, Inc. As an Account Coordinator, you will play a critical role in supporting both our Sales and Operations teams in managing online consignments.

Key Responsibilities
  • Consignor Support: Serve as a liaison between consignors, sales teams, and operations teams to ensure seamless communication and timely resolution of issues.
  • Documentation Management: Maintain and disperse all necessary documentation related to consignor accounts, including contracts and Schedule A's.
  • Inventory Preparation: Coordinate the preparation of consigned units for sale, including scheduling inspections and ensuring timely pick-up by buyers.
  • Communication: Assist the Sales Team in communicating with consignors regarding the consignment/sales process and timelines.
  • Data Management: Submit organized and complete consignment data to the Operations Team in a timely manner and communicate any changes to consignment information.
  • Problem-Solving: Troubleshoot any issues that arise from the consignment of a unit to pick-up of the unit by the buyer post-sale.
  • Reporting: Provide comprehensive updates to the Sales Team periodically regarding consignment processing and account issues.
  • Client Relations: Maintain a positive working relationship with all Housby affiliated holding facilities/service providers and consignors.
Requirements
  • Experience: Proven account coordinator or other relevant experience highly preferred.
  • Skills: Proficient with Excel spreadsheets and Salesforce, excellent verbal and written communication skills, and ability to manage multiple projects at a time.
  • Education: Associate or bachelor's degree in a business-related field is highly preferred.
What We Offer
  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Benefits: Comprehensive benefits package, including medical, dental, vision, life insurance, 401(k) with company match, and more.
  • PTO and Holidays: 120 hours of PTO after your first full year of employment and 9 paid holidays, including your birthday off.
  • Professional Development: Ongoing training and professional development opportunities to help you grow in your career.