Veterinary Client Services Representative
2 weeks ago
Veterinary Client Care Coordinator
We are looking for a detail-oriented and committed individual to become a part of our veterinary dermatology and dentistry team as a Client Care Coordinator.
The successful candidate will have a strong dedication to delivering outstanding client service, excellent communication abilities, and proficient computer skills.
Key Responsibilities:
- Efficiently manage client records, appointments, and billing processes.
- Provide top-notch customer service, showcasing effective communication and meticulous attention to detail in all client interactions.
- Maintain a professional and courteous phone demeanor when engaging with clients, referring veterinarians, and pharmacies.
- Cultivate positive and professional relationships with all hospital personnel, encouraging a collaborative and supportive workplace.
- Ensure the precise preparation and submission of laboratory samples, adhering to established protocols and maintaining a high level of accuracy.
- Assist in the accurate filling of prescriptions, clearly explaining medications to pet owners and addressing any related questions.
- Oversee inventory and medical supply requirements, ensuring adequate levels and availability for dermatology procedures and treatments.
- Conduct regular inspections of equipment and perform maintenance tasks to guarantee proper daily operation and compliance with safety standards.
- Effectively manage communication within the clinic, delegating tasks and responsibilities as necessary to ensure a smooth workflow.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a veterinary environment, especially in dermatology or a related field, is preferred.
- Familiarity with veterinary practice management software is advantageous.
- Strong attention to detail and organizational skills, ensuring accuracy and efficiency in all tasks.
- Professional demeanor, with the ability to present oneself positively and professionally.
- Good interpersonal skills, fostering positive relationships with clients and team members.
- Ability to multitask and prioritize responsibilities effectively, managing competing demands in a fast-paced setting.
- Strong problem-solving skills and the capacity to make informed decisions under pressure.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- 401K
- Short Term Disability
- Paid Time Off (Vacation & Public Holidays) - for eligible positions only
- Discounted Veterinary Services
As a Client Care Coordinator, you will play a vital role in delivering exceptional client service, supporting operations, and fostering a positive work environment.
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