Pharmaceutical Client Services Associate
2 weeks ago
Embark on a rewarding career in pharmaceutical services, sales, or account management.
Become a vital member of our Customer Experience team as a Pharmaceutical Client Services Associate, where your professional journey begins.
After a period of ninety days in this role, team members have the flexibility to adopt a hybrid work schedule, balancing time between the office and remote work.
Our Pharmaceutical Client Services team plays a crucial role in supporting our expanding business.Individuals demonstrating proficiency in their responsibilities will have the opportunity to advance to Level 2 and Level 3 positions, where they will independently manage workflow queues or segments of our customer base.
Members of our team are seen as the future leaders of our Account Representative and Sales divisions.Upon joining, a Pharmaceutical Client Services Associate will be responsible for order fulfillment, resolving complex customer inquiries, documenting customer interactions, performing data entry tasks, and executing additional assigned duties.
Comprehensive training is provided, both in classroom settings and through hands-on experience during the initial month of employment. New hires are paired with peer mentors to ensure support throughout the onboarding process. Most new associates achieve mastery of their role within the first six months.After this timeframe, they become eligible for increased responsibilities as Level 2 and Level 3 positions open up.
Employees may also qualify for Account Representative or Inside Sales Representative roles after successfully fulfilling their current position for one year.
Are you driven by the desire to make a significant impact in the pharmaceutical sector? At Leiters Inc, we are not just another pharmaceutical entity; we are innovators committed to delivering high-quality compounded sterile products and outsourced solutions to healthcare providers nationwide.
Our dedication to excellence and patient safety is central to our mission.Join a forward-thinking organization that values creativity, embraces new ideas, and promotes a culture of continuous improvement.
Meaningful Contributions:
Engage with a purpose-driven organization focused on providing essential medications and healthcare solutions that enhance patients' lives.
Career Advancement:
Benefit from ongoing training, mentorship, and opportunities for professional growth within a rapidly evolving industry.
Innovative Technology:
Collaborate using state-of-the-art facilities and advanced technologies, ensuring you remain at the forefront of pharmaceutical manufacturing.
Team-Oriented Culture:
Become part of a team of dedicated individuals who prioritize collaboration, support, and shared success, fostering an inclusive environment.
The Pharmaceutical Client Services Associate reports to the Customer Experience Manager.This role involves delivering a positive customer experience through inbound and outbound inquiries, internal department requests, email communications, and online orders.
Responsibilities include monitoring and processing orders received through various channels, setting up customer accounts for web ordering, establishing customer pricing, compiling data for reports, documenting key interactions, and addressing customer inquiries with professionalism and accuracy.Strong typing skills (50+ words per minute) and proficiency in Microsoft Office and order fulfillment software are highly desired. Excellent communication skills, both verbal and written, along with sound judgment, are essential. Previous experience in a commercial pharmacy setting is preferred, along with a college-level 2-year degree.
Work Schedule:
Monday – Friday (7:00am – 4:00pm or 8:00am – 5:00pm)
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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