Financial Assistance Coordinator

2 weeks ago


Ottumwa, Iowa, United States Sieda Community Action Full time
Position Overview:
Sieda Community Action is seeking a dedicated Economic Support Specialist I (ESS I) to join our Economic and Family Support Services Unit. This role is pivotal in assisting individuals with their economic assistance requirements across various programs.

Key Responsibilities:
- Welcome clients and evaluate their assistance needs.
- Gather and input data into the client management system.
- Provide referrals to community resources to help overcome identified challenges.
- Collaborate with local utility providers to advocate for clients.
- Facilitate approved financial aid to help clients maintain essential utilities such as electricity, propane, natural gas, and water.
- Support the Resource Center Supervisor in delivering services across multiple counties during emergencies or staffing shortages.

Qualifications:
- High School diploma or equivalent, with at least two years of relevant experience.
- Valid Iowa Driver's License and proof of insurance required.
- Bilingual in English and Spanish is preferred but not mandatory; bilingual candidates are encouraged to apply.
- Strong oral and written communication skills, with the ability to solve practical issues and demonstrate effective listening.
- Capability to work in a confidential environment and adapt to new technologies.

Employment Details:
This is a full-time position with a competitive salary of $16.93 per hour, offering a comprehensive benefits package including:
- 401(k) matching
- Dental and health insurance
- Employee assistance program
- Life insurance
- Generous paid time off and holidays
- Professional development support
- Retirement plan
- Vision insurance

Sieda Community Action is an equal opportunity employer, committed to providing a supportive work environment and competitive compensation.

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