Client Support Agent

2 weeks ago


Ottumwa, Iowa, United States Community 1st Credit Union Full time
Position Overview

Are you eager to engage in the realm of member relations with a vibrant and service-oriented team? As a Customer Service Representative, you will play a crucial role in delivering outstanding service to our members while addressing their needs over the phone.

COMPENSATION AND BENEFITS

  • Health Insurance (multiple plans available)
  • Dental Coverage
  • Vision Care
  • Life Insurance (equivalent to three times your salary provided by Community 1st)
  • Short-Term Disability Coverage (included)
  • Flexible Spending Account Options
  • Paid Sick Leave (unused hours can roll over annually, up to 240 hours)
  • Paid Time Off (based on tenure, with up to 40 hours of unused time rolling over each year)
  • Tuition Reimbursement Program (up to $3500 per year)
  • 401(k) Plan - Eligible employees receive a 10% company contribution, regardless of participation in the plan.
  • Employee Support Program (available for employees and their families)

Community 1st Credit Union is honored to consistently receive recognition as one of Iowa's Top Workplaces.

Daily Responsibilities

In your role as a Customer Service Representative, you will assist members with their financial inquiries, provide accurate information regarding products and services, resolve issues and concerns, and foster a positive experience for our members. You will have the chance to enhance your communication skills, cultivate relationships with our members, and contribute to the overall effectiveness of our Member Relations Center team. Our comprehensive training program will prepare you with the essential knowledge and tools to thrive in this position, ensuring you feel confident and supported in your daily tasks.

Qualifications for Success

To succeed as a Customer Service Representative at Community 1st Credit Union, you should possess exceptional communication abilities, a keen attention to detail, and the capacity to manage multiple tasks efficiently. Familiarity with computer systems and software applications is vital, as you will be responsible for accurately entering and maintaining member data. A customer-focused attitude, problem-solving skills, and a commitment to providing excellent service are essential traits that will help you excel in our Member Relations Center. Previous experience in customer service or financial services is advantageous, but we welcome individuals who are eager to learn and develop in this rewarding role.

Join us and embark on a fulfilling career journey



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