Customer Service Representative
2 weeks ago
Are you eager to engage in the realm of member support with a vibrant and service-oriented team? As a Member Service Agent, you will play a crucial role in delivering outstanding member assistance while addressing inquiries via phone. This role is integral to our operations.
EMPLOYEE BENEFITS
- Comprehensive Medical Coverage (choose from 3 plans)
- Dental Insurance
- Vision Coverage
- Life Insurance (equivalent to 3 times your salary provided by Community 1st)
- Short-Term Disability Coverage (included)
- Flexible Spending Account
- Paid Sick Leave (unused balance carries over annually up to 240 hours)
- Paid Time Off (based on tenure, with up to 40 hours of unused time rolling over each year)
- Education Reimbursement (up to $3500 per year)
- 401(k) Plan - Eligible employees receive a 10% company contribution, regardless of participation in the plan.
- Employee Assistance Program (available for employees and their families)
Community 1st Credit Union is honored to be consistently recognized as one of Iowa's Top Workplaces.
A Day in the RoleAs a Member Service Agent, your primary responsibilities will include assisting members with their financial inquiries, providing precise information regarding products and services, addressing questions and concerns, and fostering a positive member experience. You will have the chance to enhance your communication abilities, establish rapport with our members, and contribute to the overall effectiveness of our Member Relations Center team. Our comprehensive training program will prepare you with the necessary knowledge and tools to excel in this position, ensuring you feel confident and supported in your daily tasks.
Key Skills and ExperienceTo thrive as a Member Service Agent at Community 1st Credit Union, you should possess excellent communication skills, a keen attention to detail, and the ability to manage multiple tasks efficiently. Familiarity with computer systems and software applications is essential, as you will be responsible for accurately entering and maintaining member information. A customer-focused approach, strong problem-solving skills, and a commitment to providing exceptional service are vital traits that will help you succeed in our Member Relations Center. Previous experience in customer service or financial services is advantageous, but we welcome candidates who are eager to learn and grow in this rewarding role.
Join us and embark on a fulfilling career journey.
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