Client Support Specialist

2 weeks ago


Minneapolis, Minnesota, United States Edison Electric, Inc. Full time
Customer Service Representative at Edison Electric, Inc.

Are you dedicated to delivering exceptional customer experiences? Edison Electric, Inc. is looking for a Customer Service Representative to serve as the welcoming voice for our esteemed clients. In this role, you will engage with customers via phone, assess their needs, and efficiently organize appointments for our expert electricians.

The ideal candidate will possess a genuine enthusiasm for assisting customers. Essential qualities include patience, empathy, and excellent communication skills. You will need to understand clients' requirements and advocate for their needs when necessary. Effectively gathering and utilizing customer feedback is a vital aspect of this position. Strong problem-solving abilities are crucial, as you will be responsible for troubleshooting issues and finding effective solutions.

Your main goal will be to uphold outstanding service standards and ensure high levels of customer satisfaction.

Key Responsibilities:
  • Promptly answering all incoming calls
  • Following a structured call script and qualification process
  • Evaluating customers' needs to deliver the best solutions
  • Accurately scheduling service appointments using Google Calendar
  • Assigning service requests to our team of electricians
  • Responding to service inquiries received through the website
  • Efficiently managing customer complaints and providing suitable resolutions
  • Maintaining detailed records of customer interactions and managing accounts
  • Adhering to communication protocols, guidelines, and company policies
  • Going the extra mile to engage and assist customers
Requirements:
  • Previous experience in customer support or related fields
  • Proficiency in phone communication and active listening
  • Familiarity with CRM systems and practices
  • Customer-focused mindset with the ability to adapt to diverse personalities
  • Outstanding verbal and written communication skills
  • Strong organizational and time management skills
  • Minimum educational requirement: High School Diploma


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