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Client Support Associate
2 months ago
BRAINIER Solutions, Inc. is seeking a dedicated Customer Experience Specialist to join our dynamic team. This is an internal, full-time role focused on providing exceptional support to our diverse clientele through various communication channels.
The ideal candidate will become proficient in guiding clients through the utilization of our innovative online training solutions. This position currently offers remote work flexibility, with plans to transition to an in-office environment in the future.
Key Qualifications:
We are looking for individuals who can work autonomously, possess strong organizational and time management skills, and demonstrate effective problem-solving abilities. A positive attitude and confidence in communication are essential. Proficiency in additional languages is an advantage.
Primary Responsibilities:
1. Manage customer support inquiries using reporting tools.
2. Respond to emails and calls to assist clients with their account-related questions or concerns.
3. Develop internal documentation to enhance learning team processes.
4. Provide first-level technical assistance for our products.
5. Engage in ongoing training to address more complex support challenges.
Preferred Secondary Languages:
German, Spanish, or English.
Employee Benefits:
- 401K plan
- Paid Time Off (PTO)
- Access to Project Management (CAPM) Certification Program (if available)
BRAINIER Solutions, Inc. specializes in delivering Enterprise eLearning Solutions and is a leading provider of cloud-based Learning Management Systems. We have been committed to enhancing client learning and development experiences since our inception.