Customer Service Specialist

6 days ago


Charlotte, North Carolina, United States Lilly Pulitzer Full time

Job Summary

The Sales Associate will play a key role in assisting with the daily sales of the Lilly Pulitzer retail store. This individual will provide an exceptional customer experience, embodying the brand's positioning and upholding the Company's Core Values and Core Leadership Qualities.

Key Responsibilities

  • Understand the overall concept of Lilly Pulitzer, including the lifestyle, customer, merchandise, and heritage.
  • Represent the Lilly Resort Chic lifestyle.
  • Build and cultivate effective relationships with customers.
  • Demonstrate the Lilly Pulitzer Selling Culture.
  • Create an exceptional in-store experience consistent with company culture.
  • Commit to delivering an optimistic, high-energy, team-oriented, and sunny store atmosphere.
  • Build high-quality sales to support KPIs.
  • Exhibit and share strong product knowledge with customers and peers.
  • Maintain high standards of store appearance.
  • Provide ideas to grow and improve the business.
  • Maintain the integrity of the inventory.

Requirements

  • Genuine optimistic approach to customer service.
  • Passion for the Lilly Pulitzer brand positioning.
  • Ability to work store schedule as needed, including nights and weekends.

Additional Information

This position is classified as hourly and is eligible for overtime. The position may require flexible, additional working hours during peak periods. The Company Retail Holiday time off policy will be adhered to.


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