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Automotive Customer Service Specialist

2 months ago

Charlotte, North Carolina, United States Scott Clark Honda Full time

Are you seeking a rewarding career in the automotive industry? The automotive sector offers unique opportunities for growth, allowing individuals to progress from entry-level roles to positions of ownership. Our esteemed team is on the lookout for a dedicated individual to join us as an Automotive Customer Service Specialist. At Scott Clark Honda, we pride ourselves on our cutting-edge service facility, boasting over 230 years of collective experience in servicing Honda vehicles. We are excited to welcome you to our team

POSITION OVERVIEW

As a customer service specialist, you will serve as the primary liaison between customers and our skilled technicians. Your role will involve understanding customer needs, facilitating necessary repairs, and ensuring a seamless service experience.

Key Responsibilities:

  • Welcome customers and provide outstanding service from the moment they arrive until their vehicle is returned
  • Assess and identify vehicle issues based on customer feedback and vehicle inspection
  • Convert customer-reported concerns into actionable service orders for technicians
  • Procure necessary parts from suppliers and verify their timely delivery to the service team
  • Ensure that all automotive services rendered meet our high-quality standards
  • Prepare invoices and process payments for services completed
  • Address and resolve any customer complaints regarding service
  • Maintain accurate customer records and input data into our systems
Qualifications:
  • Proficient knowledge and experience with automotive products, repairs, and components
  • Educational background in automotive technology or equivalent practical experience
  • Excellent communication skills with the ability to articulate customer needs to technicians
  • Familiarity with basic computer applications, including word processing and database management
  • Strong organizational skills to manage appointments and ensure quality service delivery
  • Exceptional customer service abilities grounded in experience
  • Commitment to ongoing education and staying updated on modern vehicle functions and repairs
  • Basic math skills for billing and payment processing
  • Capability to explain complex automotive processes to customers with varying levels of knowledge
  • Experience with Reynolds and Reynolds software (optional)
Benefits Offered:
  • Comprehensive Health, Dental, Vision, & Life Insurance
  • 401K Retirement Plan
  • Direct Deposit Payment Options
  • Weekends Off
  • Paid Time Off
  • Continuous Training Opportunities
  • Internal Promotion Opportunities
  • Positive Work Environment
  • Strong Team Culture