Customer Service Representative

7 days ago


Port Washington, New York, United States Northwell Health | GoHealth Urgent Care Full time
Job Title: Call Center Representative

At Northwell Health | GoHealth Urgent Care, we are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for patients and customers, providing exceptional service and support to ensure a positive experience.

Key Responsibilities:
  • Answer incoming calls and respond to patient inquiries in a timely and professional manner.
  • Schedule appointments for all locations and provide information to patients and customers.
  • Handle customer complaints and concerns in a empathetic and resolution-focused manner.
  • Provide service information and troubleshoot problems to ensure patient satisfaction.
  • Enter new patient information into the system and update existing patient information.
  • Identify and escalate priority issues to ensure timely resolution.
  • Route calls to the appropriate resource and follow up with customers as needed.
  • Document all call information according to standard procedures.
Requirements:
  • High School Diploma or equivalent required.
  • Experience in a call center or customer service environment.
  • Medical Assistant experience preferred.
Additional Skills:
  • Proficient in relevant computer applications and electronic medical records.
  • Ability to type quickly and accurately.
  • Exceptional written and verbal communication skills.
  • Able to interact and treat all persons with fairness, respect, and sensitivity to cultural and social differences.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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