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Customer Service Representative

2 months ago

Port Jervis, New York, United States Joel Mermelstein - State Farm Agent Full time

{"h1": "Customer Relations Representative - State Farm Agent Team Member", "p": "As a Customer Relations Representative with Joel Mermelstein - State Farm Agent, you will be responsible for generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.", "ul": [{"li": "Establish customer relationships and follow up with customers as needed."}, {"li": "Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification."}, {"li": "Schedule appointments, identify customer needs, and market appropriate products and services."}, {"li": "Use a customer-focused, needs-based review process to educate customers about insurance options."}, {"li": "Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business."}, {"li": "Manage customer communication workflow and ensure office targets are met."}, {"li": "Perform other duties as assigned."}], "h2": "Responsibilities", "h3": "Key Qualifications", "ul2": [{"li": "Dedicated to customer service"}, {"li": "Able to effectively relate to a customer, answer their questions, and anticipate their needs."}, {"li": "Excellent communication skills to assist customers and coordinate with other agency team members"}, {"li": "Proactive in problem-solving"}], "h2": "Benefits", "ul3": [{"li": "401(k) matching", "li": "Dental insurance", "li": "Disability insurance", "li": "Flexible schedule", "li": "Flexible spending account", "li": "Health insurance", "li": "Health savings account", "li": "Mileage reimbursement", "li": "Paid time off", "li": "Paid training", "li": "Parental leave", "li": "Travel reimbursement", "li": "Vision insurance"]}