Customer Service Associate

7 days ago


Port Washington, New York, United States Kelly Services, Inc. Full time

Job Summary

As a Customer Service Representative with Kelly Services, Inc., you will be responsible for providing exceptional customer service to our clients. Your primary focus will be on answering incoming calls and processing orders in a timely and efficient manner. You will also be responsible for resolving customer complaints and troubleshooting issues to determine the best path for resolution. Additionally, you will be required to correctly document customer interactions and track call metrics to ensure high-quality service delivery.

Key Responsibilities

• Answer incoming calls and process orders in a timely and efficient manner
• Resolve customer complaints and troubleshoot issues to determine the best path for resolution
• Correctly document customer interactions and track call metrics
• Collaborate with internal teams to ensure seamless service delivery
• Maintain a high level of customer satisfaction through effective communication and problem-solving skills

Requirements

• Must live within 2 hours of Port Washington, NY
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong customer service skills and ability to maintain a high level of customer satisfaction
• Ability to work independently and as part of a team



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