Client Success Manager
18 hours ago
About the Role
Tiny Spoon Chef, INC. is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for overseeing client communications, providing mentorship to the Client Success Team, and conducting client sales calls to build and maintain strong relationships.
Key Responsibilities
- Oversee client communications and provide mentorship to the Client Success Team.
- Conduct client sales calls to build and maintain strong relationships.
- Harness the power of HubSpot to track client interactions and ensure no customer query goes unanswered.
- Act as a primary point of contact for clients and the team of chefs.
- Work closely with the Client Success team and chefs to ensure strong internal communication.
- Monitor, track, and analyze client feedback to identify areas for improvement.
- Collaborate with cross-functional teams to ensure the successful implementation of new clients and services.
- Manage client issues and escalations, ensuring timely resolution and follow-up.
- Develop and maintain a strong knowledge of our offerings and the industry as a whole.
Requirements
- Strong leadership skills.
- Strong communication and interpersonal skills.
- Ability to build strong relationships with clients.
- Ability to work independently and proactively in a fast-paced environment.
- Exceptional problem-solving skills.
- Strong analytical skills to identify trends and opportunities for improvement.
- Exceptional time management.
Benefits
- Retirement Plan (401k).
- 401k Matching.
- Short & Long Term Disability.
- Health & Dental Insurance.
- Life Insurance.
- Paid Time Off.
- Profit Sharing.
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