Senior Manager of Customer Success
17 hours ago
Job Summary:
We are seeking a highly skilled and experienced Senior Manager of Customer Success to lead our Customer Success Team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth through strategic partnerships.
Key Responsibilities:
- Lead the Customer Success Team to ensure seamless delivery of IT services to our customers.
- Develop and implement customer success strategies to drive business growth and retention.
- Collaborate with cross-functional teams to identify and address customer needs and pain points.
- Provide coaching and guidance to Technical Delivery Managers to ensure they are equipped to deliver high-quality services to our customers.
- Monitor and report on customer satisfaction and success metrics to inform business decisions.
Requirements:
- At least 2 years of experience in a customer-facing role with a proven track record of delivering exceptional customer experiences.
- Familiarity with Federal Government contracting and experience leading a customer-facing federal contract team.
- 2 years of experience overseeing the delivery of IT infrastructure and/or app projects and services.
- Extensive experience interacting with senior customers whose organizations consume IT services.
- Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with the ability to explain the relative value of different cloud components or utilities.
- Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
- Proven ability to manage multiple demands simultaneously.
- Demonstrated record of success motivating teams to deliver consistently high-quality customer service.
Clearance Requirement:
Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred.
About Sev1Tech:
Sev1Tech is a leading provider of IT, engineering, and program management solutions delivery. We focus on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
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