Customer Success Manager

6 days ago

Washington, Washington, D.C., United States Rocket Software Full time
Customer Success Manager

We are seeking a highly motivated and customer-centric Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success Management team, you will play a crucial role in ensuring our customers achieve their goals and objectives.

Key Responsibilities:
  • Research and understand product usage for assigned customers
  • Take ownership and coordination of Customer Risks and follow up actions
  • Work within the Gainsight platform to ensure all customer inputs are addressed
  • Learn about Rocket's products, customer base, and processes
  • Coordinating cross-functional teams within Rocket to provide for our Customer's needs and foster positive experiences
  • Develop follow up for customer relationship building and develop an understanding of our customers business in relation to their usage of Rocket products
Requirements:
  • 2+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
  • Bachelor's Degree, or equivalent experience
  • Portuguese and Spanish language skills
  • Strong executive presence and communication skills
  • Experience working with cross-functional teams (Sales, Marketing, Product, Support)
  • Committed to Rocket's core values of empathy, humanity, trust, and love
What We Offer:
  • Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
  • Healthcare coverage options to fit you (and your family's) needs
  • Retirement savings, with matching contributions by Rocket Software
  • Life and disability coverage
  • Leadership and skills training opportunities
  • Two paid work days for off-site training

Rocket Software is an equal opportunity employer and is committed to creating a diverse environment. We are proud to be an employer of choice for individuals with disabilities and are committed to providing reasonable accommodations to ensure equal access to opportunities.

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