Customer Service Specialist
2 weeks ago
Are you passionate about making a positive impact in the healthcare sector?
Evara Health, a prominent not-for-profit healthcare organization, has been dedicated to serving the community for over 40 years. With numerous locations throughout Pinellas County, we are seeking a committed Contact Center Representative to enhance our team in Clearwater.
Key Responsibilities- Provide exceptional customer service consistently.
- Efficiently manage incoming and outgoing calls, addressing inquiries and directing calls to the appropriate departments.
- Accurately document call details in our electronic health record system.
- Gather necessary information to determine the nature of calls and record all required data.
- Ensure compliance with regulatory standards and organizational policies.
- Schedule patient appointments, pre-register patients, and verify insurance details.
- Collaborate effectively with colleagues to foster a supportive work environment.
- Utilize various reports to manage patient appointments and follow up as necessary.
- Maintain detailed records of patient contact attempts and successful communications.
- Prepare monthly reports or as requested by management.
- Exceptional customer service abilities.
- Proficient in navigating electronic health record systems.
- Strong basic computer skills.
- Mathematical proficiency.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- High School Diploma or equivalent.
- At least one year of experience in a call center or healthcare front office setting.
Evara Health is committed to being not only the healthcare provider of choice but also the employer of choice, offering opportunities for professional growth and the chance to make a meaningful difference in the lives of our patients.
Benefits- Up to 18 days of paid time off in the first year.
- Flexible insurance package with pre-tax options.
- 403B retirement plan with company contributions.
- Tuition reimbursement program.
- Paid training opportunities.
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