Leader of Call Center Excellence in Loan Support
7 days ago
Enova International is a leading financial technology company that provides online financial services through its AI-powered Colossus platform.
Our MissionWe strive to make financial services more accessible and affordable for millions of consumers and businesses worldwide.
Why Join Us?- Opportunity to work with a innovative fintech company
- Competitive compensation and benefits package
- Collaborative and dynamic work environment
- Professional development opportunities
- Lead a team of representatives in Loan Application Support
- Develop and implement strategies to improve representative productivity and performance
- Coach and train representatives to deliver exceptional customer service
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
- Minimum 3 years of experience in a leadership role in the financial industry
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
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