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Account Manager

2 months ago

Palatine, Illinois, United States FIT Midwest Full time
Job Description

**Job Summary**

The Client Relationship Manager is responsible for maintaining and enhancing our existing client base to ensure our customers are completely satisfied with FIT Solutions' services and support. Our ideal candidate will have experience managing clientele base with proactive engagement, relationship building, and a proven record of high retention rates.

Key Responsibilities:

  • Streamline clients through consultation and strategic technology planning to maintain client profitability.
  • Provide ongoing planning, strategy, development, and execution of initiatives that deepen the customer relationship.
  • Maintain and develop existing client base to ensure customers satisfaction with FIT Solutions services and support.
  • Expand existing relationships through proactive communication and problem solving to retain clients.

Secondary Objectives:

  • Identify at-risk clients and escalate potential risks or challenges to retain client business.
  • Build strong relationships with clients by understanding client business needs through relationship building.
  • Provide excellent customer service and develop client satisfaction to ensure clients renew contracts and provide referrals.
  • Upskill engineering team on customer service aspect of deliverables.
  • Visit clients on a routine basis and facilitate introductory meetings for all new clients.
  • Correspond with points of contact on a weekly basis for each of FIT Solutions' accounts.
  • Participate in the onboarding of new clients by learning business practices and help direct the engineering team in understanding client priorities.
  • Schedule and execute Technology Business Planning (TBP) meetings.
  • Procure quotes for hardware and software and present to clients in conjunction with the procurement department.
  • Participate in daily and weekly operations meetings to track task and project closures in a timely manner.
  • Lead monthly account management meetings with engineers to update teams on prevailing client issues, concerns, and satisfaction.
  • Partner with the sales team to attract new business.
  • Perform other duties as assigned.

Competencies:

  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Fundamental knowledge of desktop operating systems, messaging, management, and operations, and/or network security.
  • Experience managing B2B relationships (preferred).

Education and Experience:

  • Minimum two (2) years' experience.
  • Charismatic, takes initiative, and possesses excellent interpersonal skills needed to develop strong business relationships with clients.
  • Ability to work effectively both independently and as part of a team.
  • Flexible and adaptive.
  • Able to produce quality work with strict deadlines.
  • Thrives working in a fast-paced team environment.
  • Effective time management.
  • Ability to multitask.
  • Strong written and verbal communication skills.
  • Problem-solving skills.
  • Resilience under pressure; ability to work towards strategic goals in a fast-paced environment.
  • Competitive, assertive, and results-driven.

Benefits:

  • FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including:
  • Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
  • FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options.
  • $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up).
  • Paid holidays.
  • Paid time off.
  • Paid sick leave.
  • Flexible 'hybrid' work environment.
  • Retirement plan (401K).
  • Professional training & development opportunities.

Physical Requirements:

  • Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting.
  • Requires ability to occasionally lift up to 25lbs.
  • Travel: Up to 25%.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.