Operations Manager

2 days ago


Palatine, Illinois, United States Village Green Full time
Job Overview

Village Green is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our property management team, you will be responsible for maintaining the highest standards of service and excellence while providing unparalleled experience for our residents.

Key Responsibilities
  • Assist the Property Manager with day-to-day operations, with a strong emphasis on accounts receivable and leasing.
  • Perform Property Manager functions with limited authority in their absence.
  • Establish and maintain good relations with residents, prospective residents, and vendors.
  • Manage accounts receivable, including applying payments, making bank deposits, and following up on outstanding balances.
  • Administer the lease renewal program, including generating and delivering renewal letters and leases.
  • Generate and deliver general correspondences to residents, vendors, and prospective residents.
  • Inspect move-outs to document charges and refund security deposits.
  • Generate security deposit refunds or reimbursements, including calculating interest and assessing charges.
  • Balance month-end reports and maintain a collection policy for residents with outstanding balances.
  • Assist with leasing activities, including marketing vacant units and performing leasing duties in the absence of the Leasing Consultant.
  • Plan, organize, and implement resident functions with the management staff.
  • Perform general office duties, including answering phones, writing service requests, and monitoring office supplies.
Requirements
  • 4-year degree
  • Previous experience working in an operational type role preferred
  • Good computer skills with emphasis on Microsoft Word and property management software, and Excel experience preferred
  • A basic understanding of accounting principles
  • Good organizational skills
  • Previous experience in multifamily management
  • Supervisory skills
  • Prefer real estate license
  • Ability to communicate effectively
  • Must be team-oriented
About Village Green

Village Green is a diverse, people-first organization that has contributed to its multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations. We believe the accomplishments of any company are those of its people, and we offer the tools, training, resources, and opportunity to excel and become leaders in the industry.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.


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