Branch Operations Leader
2 weeks ago
Benefits Package
- Competitive salary and benefits
- Comprehensive medical, dental, and vision coverage
- Paid holidays
- Paid time off
- Positive work environment
- Employee Assistance Program (EAP)
- Health Club Reimbursement Program
- Additional supplemental benefits
- 401k, Salary Continuation, Educational Reimbursement, and FMLA after one year of service
- Standard workweek, Monday - Friday, 8:00 AM - 5:00 PM
- Occasional evenings and weekends as required
- Potential progression to On-site Manager, Regional Operations Manager, or Director roles
- Bachelor’s degree, or high school diploma/GED with over 10 years of relevant professional experience in HR, business management, or staffing
- Minimum of 5 years in HR or staffing
- At least 4 years in a management or supervisory capacity
- Experience in strategic B2B client-facing roles
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills; adept at managing challenging interactions
- Excellent analytical and problem-solving abilities
- Effective communication and presentation skills
- Adaptability and flexibility
- High urgency and professionalism
- Leadership and influence capabilities
- Collaborative mindset
- Strong organizational skills
- Proficient in data analysis and decision-making
- Bachelor’s degree in Management or Human Resources
- Over 8 years of related experience
- Senior HR Certification (SHRM_SCP or SPHR)
- Experience in staffing industry or HR in manufacturing settings
- Familiarity with applicant tracking systems (ATS)
- Training in root cause analysis and data analytics
- Maintain regular communication with clients regarding account status and strategies to uphold high service levels
- Oversee hiring, training, and performance management of staff and onsite personnel
- Enforce company policies and procedures as necessary
- Monitor and report on Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs)
- Ensure accountability for recruiting metrics and operational standards
- Collaborate with the Internal Business Analytics team to align analyses with strategic objectives
- Prepare and present business reviews and market analyses for clients and stakeholders
- Manage staffing teams, including Specialists and Coordinators
- Oversee all operational processes, including budget management, data integrity, and compliance with ATS
- Ensure effective operational strategies are implemented at client sites
- Identify and mitigate workplace hazards to promote safety
- Conduct daily team meetings to align on priorities and objectives
- Develop and maintain orientation programs for new hires
- Collaborate with Recruitment Marketing to enhance applicant flow
- Support Business Development in onboarding new clients
- Prepare proposals and service agreements for new and existing accounts
- Participate in client business review meetings to discuss performance trends
- Conduct performance evaluations and manage staff development
- Address any client invoicing issues promptly
- Assist in budget preparation with senior management
- Engage in community functions as a representative of the company
- Perform audits on new hire documentation regularly
This position oversees all branch operations and staff, including temporary associates, and is responsible for their hiring and performance management.
Work Environment
- Responsibilities may take place in various settings, including administrative and manufacturing environments
- Conditions may vary from non-temperature-controlled areas to clean room environments
This role may require:
- Ability to lift and carry items as needed
- Ability to sit, stand, and walk for extended periods
- Ability to navigate stairs
- Minimal travel required, primarily to local client sites
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