Retail Operations Leader

2 weeks ago


Augusta, Maine, United States Chico's Full time
Join Our Dynamic Team:

At Chico's, we are passionate about creating a fashion-forward environment that empowers women to feel their best. We are seeking a dedicated Retail Operations Leader to drive our customer-centric sales culture and uphold our core values in every aspect of store management.


POSITION SUMMARY:

The Retail Operations Leader is accountable for fostering a sales-driven atmosphere that prioritizes customer satisfaction and product excellence. This role encompasses overseeing sales performance, safeguarding assets, and managing human resources to optimize the customer journey and enhance profitability.


KEY RESPONSIBILITIES:
  • Performance Management:

    Review sales metrics and KPIs to identify business needs; implement effective sales strategies in-store. Set clear expectations for the team and ensure accountability for achieving brand standards.

  • Operational Excellence:

    Manage essential operational tasks including scheduling, inventory audits, and payroll accuracy. Ensure compliance with financial policies and train staff on proper cash handling procedures.

  • Visual Merchandising:

    Maintain the store's visual presentation and organization to reflect the brand's image. Supervise inventory processes to ensure optimal merchandise flow.

  • Team Development:

    Inspire and motivate the store team, fostering a collaborative environment. Provide ongoing training and coaching to enhance team performance and product knowledge.

  • Customer Engagement:

    Exemplify and promote exceptional customer service standards. Address customer inquiries promptly and ensure a seamless shopping experience.

  • Talent Acquisition:

    Recruit and retain high-performing associates. Conduct performance evaluations and support professional development initiatives.


QUALIFICATIONS:
  • High School diploma or equivalent
  • 3+ years of experience in retail management
  • Strong communication and leadership skills
  • Proven track record in customer service and sales
  • Ability to adapt to technology and manage multiple tasks in a fast-paced environment

PHYSICAL DEMANDS:

This role requires frequent walking and standing, occasional lifting of up to 50 lbs, and climbing as needed.


We are committed to fostering an inclusive workplace and welcome applications from diverse candidates. Join us in making a difference in the lives of our customers and community.



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