Branch Operations Supervisor
2 weeks ago
Branch Operations Supervisor Job Overview
At Daves World, we pride ourselves on being a comprehensive provider of Plumbing, Heating, and Air Conditioning services, dedicated to enhancing the comfort of homeowners across various regions. With nearly 35 years of industry experience, our commitment to technical excellence and exceptional customer satisfaction has fueled our rapid expansion. We are currently in search of a Branch Operations Supervisor to join our dynamic team.
Why Join Us?
We offer a stable work environment, competitive benefits, and opportunities for career advancement. Our compensation plan is designed to recognize and reward your hard work and dedication.
About Us
We are a team of dedicated home service professionals who strive to deliver outstanding performance in air conditioning, heating, and plumbing services.
Key Responsibilities:
- Oversee daily operations and ensure efficient workflow within the branch.
- Manage customer service and dispatch teams, ensuring timely and professional resolution of client concerns.
- Recruit, train, and orient new staff members to maintain a high-performing team.
- Coordinate schedules and daily assignments for field service technicians to meet operational demands.
- Respond to customer inquiries and complaints with professionalism and efficiency.
- Ensure compliance with dispatch procedures and proper processing of work orders.
- Collaborate with the sales team to facilitate sales orders and manage scheduling for consultations and installations.
- Maintain the branch's appearance and operational standards.
- Report key metrics and performance data to upper management.
Qualifications:
- Minimum of 3 years of successful management experience.
- Proven customer service experience of at least 3 years.
- Experience in dispatch operations for a minimum of 2 years.
- Background in HVAC services is highly desirable.
- Strong work ethic and a flexible approach to work schedules.
- Familiarity with customer-first service principles.
- Experience with Service Titan is a plus.
Compensation:
Annual salary range of $75,000 - $80,000, along with a comprehensive benefits package including health, dental, vision, and 401(k) with company matching.
As an equal opportunity employer, Daves World welcomes all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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