Appointment Coordinator

4 days ago


Boise, Idaho, United States Old Dominion Freight Full time

Job Summary:

We are seeking a highly organized and detail-oriented Appointment Coordinator to join our team at Old Dominion Freight Line, Inc. As an Appointment Coordinator, you will play a critical role in scheduling company appointments with current and potential customers or clients.

Key Responsibilities:

  • Schedule appointments: Successfully schedule company appointments via phone, email, and records time and date of appointments in the AS400 system database or other company/internal freight monitoring system used within the company.
  • Provide customer service: Perform general customer service by responding to customer inquiries, providing status updates on shipments, and assisting customers with completing Bill of Lading and labeling freight.
  • Communicate effectively: Provide excellent written and verbal communication skills to internal and external customers.
  • Meet productivity standards: Meet productivity standards and maintain a high level of accuracy in scheduling appointments and providing customer service.

Requirements:

  • Education: High School diploma or equivalent preferred.
  • Experience: 1 year of customer service experience, preferably in the transportation industry.
  • Skills: Strong attention to detail, excellent written and verbal communication skills, proficiency with Microsoft Office, and experience with AS400 preferred.

Benefits:

  • Health, Dental & Vision Benefits
  • Short Term & Long Term Disability
  • Flex Spending Accounts
  • 401(k) retirement Plan
  • Wellness Program
  • Employee credit Union, Vacation & Holiday

Old Dominion Freight Line, Inc. is an equal opportunity employer.



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