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Scheduling Coordinator

2 months ago

Boise, Idaho, United States Old Dominion Freight Full time

Are you a dedicated individual who believes in delivering on your COMMITMENTS? Do you value a workplace that promotes a healthy work-life balance and encourages teamwork? If so, Old Dominion is the right fit for you. We take pride in our industry-leading status, and we understand that our Team and our Family Spirit are essential to our success. At Old Dominion, we are seeking motivated individuals to join our OD Family, who will provide creative solutions and exceed expectations, ensuring we remain the top choice for transportation solutions.

Old Dominion is currently looking for an Appointment Specialist to become part of our OD Family Culture. This position is crucial in managing company appointments for both current and prospective clients in a fast-paced, high-volume call environment through phone and email communications. The Appointment Specialist plays a vital role in helping us fulfill our commitments to our customers.

Key Responsibilities:

  • Handle incoming and outgoing calls to coordinate pickups and deliveries.
  • Input appointments into the system promptly.
  • Provide general customer service by responding to inquiries, tracking shipments, and assisting customers with documentation.
  • Deliver exceptional service to both internal and external clients.
Qualifications:
  • High School diploma or equivalent preferred.
  • At least 1 year of experience in customer service, ideally within the transportation sector.
  • Strong attention to detail.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office applications.
  • Experience with AS400 is a plus.
Working Days:
Monday to Friday

Working Shift:
AM / PM

Note: Workdays and shifts are subject to change based on operational needs.

As a full-time member of our family, you and your family can enjoy:
  • Comprehensive health benefits, including a zero-premium medical plan for employee-only coverage.
  • Short-term and long-term disability coverage.
  • Flexible spending accounts.
  • 401k retirement plan with company matching and additional discretionary annual match opportunities.
  • Life insurance.
  • Wellness programs.
  • Tuition reimbursement for drivers and technicians.
  • Opportunities for training and career advancement.
  • A focus on employee well-being.
  • Potential for internal promotions.
  • National career opportunities across our service centers.
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).