Customer Experience Liaison

1 day ago


Tinley Park, Illinois, United States Panduit Full time

About the Role

This position is part of the Panduit team, responsible for ensuring a seamless customer experience. As a Customer Experience Advocate, you will be at the forefront of managing all facets of customer interaction, coordinating across functions to promptly address specific requests and needs.

Key Responsibilities

  • Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery.
  • Work collaboratively with all Panduit channels (Global Sales, Pricing, Sales Administration, Accounts Receivable, Sales, and Business Units) to ensure customer expectations are met, fostering a frictionless experience and building brand preference.
  • Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills.
  • Collaborate with Panduit sales to develop efficient methods for resolving external customer issues.
  • Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction.
  • Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.
  • Provide solutions for commercial exceptions, freight/carrier issues, damaged goods, transactional errors, and expedite stock/non-stock inventory to meet customer deadlines.
  • Support senior Customer Experience Advocates and assist lower volume customers as needed.
  • Contribute to tasks associated with Global Named Accounts and strategic growth accounts, including updating discrepancies, answering product questions, and expediting processes.

Requirements

  • Required Degree: Associate's degree in a business or technical focus
  • Preferred Degree: Bachelor's degree with business or technical focus, or related experience of 5+ years
  • Years of Experience: 0-2 years

What We Offer

  • Competitive Total Rewards Program with health and financial benefits
  • Flexible work options, including hybrid work
  • Generous vacation, sick days, holidays, and a volunteer day
  • 401K match and profit sharing
  • Parental leave
  • Growth and development opportunities

Language Code

en-US



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