Customer Experience Liaison
1 day ago
About the Role
This position is part of the Panduit team, responsible for ensuring a seamless customer experience. As a Customer Experience Advocate, you will be at the forefront of managing all facets of customer interaction, coordinating across functions to promptly address specific requests and needs.
Key Responsibilities
- Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery.
- Work collaboratively with all Panduit channels (Global Sales, Pricing, Sales Administration, Accounts Receivable, Sales, and Business Units) to ensure customer expectations are met, fostering a frictionless experience and building brand preference.
- Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills.
- Collaborate with Panduit sales to develop efficient methods for resolving external customer issues.
- Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction.
- Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.
- Provide solutions for commercial exceptions, freight/carrier issues, damaged goods, transactional errors, and expedite stock/non-stock inventory to meet customer deadlines.
- Support senior Customer Experience Advocates and assist lower volume customers as needed.
- Contribute to tasks associated with Global Named Accounts and strategic growth accounts, including updating discrepancies, answering product questions, and expediting processes.
Requirements
- Required Degree: Associate's degree in a business or technical focus
- Preferred Degree: Bachelor's degree with business or technical focus, or related experience of 5+ years
- Years of Experience: 0-2 years
What We Offer
- Competitive Total Rewards Program with health and financial benefits
- Flexible work options, including hybrid work
- Generous vacation, sick days, holidays, and a volunteer day
- 401K match and profit sharing
- Parental leave
- Growth and development opportunities
Language Code
en-US
-
Customer Experience Liaison
3 days ago
Tinley Park, Illinois, United States Panduit Full timeAbout the RolePanduit is seeking a highly skilled Customer Experience Advocate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive communication, efficient order management, and timely issue resolution.Key ResponsibilitiesCustomer Interaction Management:...
-
Customer Experience Liaison
5 days ago
Tinley Park, Illinois, United States Panduit Full timeAbout the RolePanduit is seeking a highly skilled Customer Experience Advocate to join our team. As a key member of our customer-facing team, you will be responsible for ensuring a seamless customer experience.Key ResponsibilitiesManage all customer requests, including orders, discrepancies, product inquiries, returns, and exceptions throughout the order...
-
Sales and Customer Experience Specialist
1 week ago
Tinley Park, Illinois, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Alternative Delivery. In this role, you will be responsible for providing exceptional customer service in a fast-paced, team-oriented environment.Key ResponsibilitiesFacilitate the completion of Home Delivery sales...
-
Customer Liaison Specialist
1 week ago
Villa Park, Illinois, United States The Joint Commission Full timeJob SummaryWe are seeking a highly skilled and experienced Account Manager to join our team at The Joint Commission. As an Account Manager, you will be responsible for managing customer accounts throughout the accreditation and certification process.Key ResponsibilitiesCustomer Liaison: Serve as the primary point of contact for prospective and...
-
Customer Experience Advocate 3
1 hour ago
Tinley Park, Illinois, United States Panduit Full timeJob Summary:Panduit is seeking a highly skilled Customer Experience Advocate 3 to join our account team. As a key member of our team, you will be responsible for driving exceptional customer satisfaction and ensuring seamless order management.Key Responsibilities:Process all order types with precision and attention to detail.Collaborate with cross-functional...
-
Digital Experience Strategist
1 week ago
Tinley Park, Illinois, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled Digital Operations Experience Product Owner to join our team at Verizon. As a key member of our digital operations team, you will be responsible for driving strategic initiatives to improve funnel performance and customer experience across our Value brands.Key ResponsibilitiesDevelop and Execute Digital Roadmap:...
-
Customer Service Ambassador
2 weeks ago
Tinley Park, Illinois, United States Icon Protection Full timeJob SummaryThe Customer Service Representative plays a pivotal role in delivering exceptional customer experiences to both internal and external stakeholders. With a deep understanding of company products, services, policies, and procedures, this position caters to a diverse customer base, both domestically and internationally.Key ResponsibilitiesCustomer...
-
Customer Support Specialist
2 weeks ago
Tinley Park, Illinois, United States Panduit Full timeAt Panduit, we believe that our workforce is our greatest asset. We are seeking individuals who are committed to innovation, diversity, and sustainability. Key Responsibilities As a Customer Experience Advocate at Panduit, you will play a crucial role in delivering an exceptional customer journey. You will independently oversee all aspects of customer...
-
Customer Service Representative
4 days ago
Tinley Park, Illinois, United States Michaels Stores Full time**About the Role**At Michaels Stores, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our sales floor team, you will play a vital role in delivering exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.**Key...
-
Customer Service Representative
6 days ago
Tinley Park, Illinois, United States Transplace Full time**Job Summary**As a Customer Service Representative at Transplace, you will play a critical role in providing exceptional service to our customers. This includes building strong relationships with dray carriers, communicating status updates, resolving issues on problematic shipments, eliminating accessorial charges, and ensuring proper status updates of...
-
Customer Service Ambassador
5 days ago
Tinley Park, Illinois, United States Insight Global Full timeJob SummaryWe are seeking a highly skilled and dedicated Customer Service Ambassador to join our team at Insight Global. As a key member of our customer-facing team, you will play a critical role in ensuring that our clients receive exceptional service and support.Key ResponsibilitiesProvide timely and effective support to clients via various communication...
-
Customer Service Representative
1 hour ago
Tinley Park, Illinois, United States Connect America Full timeAbout Connect AmericaAt Connect America, we are dedicated to providing innovative solutions that support the health and safety of individuals in need. Our mission is to protect and save the lives of senior citizens through trustworthy products and reliable services that are affordable and easy to use.Job SummaryWe are seeking a highly motivated and...
-
Customer Service Liaison
3 days ago
Loves Park, Illinois, United States GE Aerospace Full time**Key Responsibilities:**Interface with external customers to address all matters related to order administration and contract administration.Ensure that both customer and GE Aerospace objectives are met.**Collaboration and Support:**Work closely with Customer Program Managers, Sales Directors, Operations, Processing, Technology, and Retail teams.**Key...
-
Customer Service Representative
3 days ago
Tinley Park, Illinois, United States Molly Maid Full timeWe're seeking a talented individual to join our team as a Customer Service Representative. As a key member of our office team, you will play a vital role in maintaining a positive attitude and providing exceptional customer service to our clients.Key Responsibilities:Provide clients with a great customer experience through active listening and effective...
-
Customer Service Representative
5 days ago
Tinley Park, Illinois, United States Audi Orland Park Full timeJob OverviewAudi Orland Park is seeking a highly motivated and organized individual to join our team as a part-time Receptionist.Key Responsibilities:Provide exceptional customer service to clients and visitorsManage front desk operations, including answering phone calls and responding to inquiriesMaintain a clean and organized workspaceAssist with...
-
Customer Support Champion 3
2 weeks ago
Tinley Park, Illinois, United States Panduit Full timeAt Panduit, we believe that our workforce is our greatest asset. We are seeking dedicated individuals who are committed to innovation, inclusivity, and sustainability. Key Responsibilities The Customer Experience Specialist 3 plays a pivotal role in enhancing the customer journey by acting as their internal representative. This position entails managing...
-
Customer Support Specialist 3
2 weeks ago
Tinley Park, Illinois, United States Panduit Full timeAt Panduit, we believe that our workforce is our greatest asset. We are seeking passionate individuals who are committed to innovation, diversity, and sustainability. Key Responsibilities The Customer Relations Advocate 3 plays a crucial role in enhancing the customer journey by acting as their internal champion. This position involves managing designated...
-
Logistics Customer Support Specialist
2 weeks ago
Tinley Park, Illinois, United States Transplace Full timeLogistics Customer Support SpecialistJob Category: Customer Support & ServiceRequisition Number: INTER006029As a Logistics Customer Support Specialist, you will play a crucial role in ensuring that client shipments are executed punctually and that empty containers are returned efficiently. Your responsibilities will include accurate and timely data entry for...
-
Customer Support Specialist 3
2 weeks ago
Tinley Park, Illinois, United States Panduit Full timeAs a vital member of the account management team, the Customer Experience Advocate 3 is committed to ensuring outstanding client satisfaction for a designated portfolio of accounts.Order Management Responsibilities:Oversee the processing of various order types in collaboration with the Customer Experience team.Address and resolve inquiries and exceptions...
-
Customer Specialist, Alternative Delivery
4 weeks ago
Tinley Park, Illinois, United States CarMax Full time7123 - Tinley Park Oak Park Ave, Tinley Park, Illinois, 60477CarMax, the way your career should be General Summary: Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working...