Sales and Customer Experience Specialist

6 days ago


Tinley Park, Illinois, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Alternative Delivery. In this role, you will be responsible for providing exceptional customer service in a fast-paced, team-oriented environment.

Key Responsibilities
  • Facilitate the completion of Home Delivery sales transactions
  • Present and/or confirm MaxCare and finance decisions
  • Follow and execute strategies to achieve store's sales budgets
  • Maintain a working knowledge of available financing options, titles and extended service policies
  • Interact with customers, other associates and team members to provide outstanding internal and external customer service
  • Provide customer service to customers by complying with CarMax procedures
  • Perform various Business Office tasks, including completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales
  • Perform various administrative and clerical duties, including document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags
  • Drive vehicles to and from various locations as requested by supervisor
  • Adhere to all CarMax policies and procedures
  • Process paperwork associated with retail vehicle sales
  • Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection
  • Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis
  • Present appraisal offers to customers
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards
  • Prepare vehicles for delivery to customers
Requirements
  • Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy
  • Successful completion of all assessments
  • Demonstrate exceptional communication skills and attention to detail
  • Demonstrate active listening skills
  • Meet or exceed CarMax guidelines for customer satisfaction
  • Perform multiple duties in a high energy, fast-paced working environment
  • Use miscellaneous computer programs, demonstrating intermediate PC skills
  • Read, interpret, and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs
  • Complete all formats of job-related training


  • Tinley Park, Illinois, United States Panduit Full time

    About the RolePanduit is seeking a highly skilled Customer Experience Advocate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive communication, efficient order management, and timely issue resolution.Key ResponsibilitiesCustomer Interaction Management:...


  • Tinley Park, Illinois, United States CarMax Full time

    7123 - Tinley Park Oak Park Ave, Tinley Park, Illinois, 60477CarMax, the way your career should be General Summary: Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working...


  • Tinley Park, Illinois, United States Panduit Full time

    About the RolePanduit is seeking a highly skilled Customer Experience Advocate to join our team. As a key member of our customer-facing team, you will be responsible for ensuring a seamless customer experience.Key ResponsibilitiesManage all customer requests, including orders, discrepancies, product inquiries, returns, and exceptions throughout the order...


  • Tinley Park, Illinois, United States Panduit Full time

    At Panduit, we believe that our workforce is our greatest asset. We are seeking individuals who are committed to innovation, diversity, and sustainability. Key Responsibilities As a Customer Experience Advocate at Panduit, you will play a crucial role in delivering an exceptional customer journey. You will independently oversee all aspects of customer...


  • Tinley Park, Illinois, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist-Alternative Delivery. This role is responsible for providing exceptional customer service in a fast-paced, team-oriented environment.Key ResponsibilitiesFacilitate the completion of Home Delivery sales transactionsPresent and/or confirm...


  • Highland Park, Illinois, United States Trek Bicycle Store of Highland Park Full time

    Job OverviewTrek Bicycle Store of Highland Park is seeking a highly motivated and customer-focused Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer...


  • Melrose Park, Illinois, United States Best Buy Full time

    Job SummaryThe Sales Consultant - Appliance Outlet is a key member of the Best Buy team, responsible for delivering a world-class customer experience as the destination and authority for technology products and services.Key ResponsibilitiesImplement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to...


  • Orland Park, Illinois, United States Bob's Discount Furniture Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Bob's Discount Furniture. As a Sales Associate, you will play a key role in delivering an exceptional customer experience, driving sales growth, and contributing to the success of our business.Key ResponsibilitiesGreet and engage customers, understanding...


  • Tinley Park, Illinois, United States Transplace Full time

    Logistics Customer Support SpecialistJob Category: Customer Support & ServiceRequisition Number: INTER006029As a Logistics Customer Support Specialist, you will play a crucial role in ensuring that client shipments are executed punctually and that empty containers are returned efficiently. Your responsibilities will include accurate and timely data entry for...


  • Tinley Park, Illinois, United States Panduit Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Panduit. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met swiftly and effectively.Key ResponsibilitiesSolve Complex Customer IssuesYou will utilize your in-depth...

  • Framing Specialist

    1 week ago


    Tinley Park, Illinois, United States Michaels Full time

    Job DescriptionAbout the RoleWe are seeking a skilled and creative Framing Specialist to join our team at Michaels. As a key member of our retail team, you will be responsible for providing exceptional customer service, creating custom framing solutions, and maintaining a safe and organized store environment.Key ResponsibilitiesCustomer ServiceProvide...


  • Tinley Park, Illinois, United States Bean 'N Breek Coffee Full time

    Position OverviewAs a Customer Service Specialist at Bean 'N Breek Coffee, you will play a vital role in creating a welcoming atmosphere for our patrons. Your responsibilities will include:Engaging with Customers: Take orders with a friendly demeanor and a warm smile.Maintaining Cleanliness: Adhere to a rigorous cleaning schedule to ensure a pristine...


  • Tinley Park, Illinois, United States Michaels Stores Full time

    **About the Role**At Michaels Stores, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our sales floor team, you will play a vital role in delivering exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.**Key...

  • Assistant Manager

    6 days ago


    Park Ridge, Illinois, United States Athleta Full time

    Job Summary:Athleta is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager at Athleta, you will play a critical role in driving store sales and delivering results through a customer-centric mindset.Key Responsibilities:Support the development and implementation of strategies to drive store sales and achieve...

  • Assistant Manager

    4 days ago


    Park Ridge, Illinois, United States Athleta Full time

    Job Summary:Athleta is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager at Athleta, you will play a critical role in driving store sales and delivering results through a customer-centric mindset.Key Responsibilities:Support the development and implementation of strategies to drive store sales and achieve...


  • Tinley Park, Illinois, United States Icon Protection Full time

    Job SummaryThe Customer Service Representative plays a pivotal role in delivering exceptional customer experiences to both internal and external stakeholders. With a deep understanding of company products, services, policies, and procedures, this position caters to a diverse customer base, both domestically and internationally.Key ResponsibilitiesCustomer...

  • Assistant Manager

    6 days ago


    Park Ridge, Illinois, United States Athleta Full time

    Job Summary:Athleta is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager at Athleta, you will play a critical role in driving store sales and delivering results through a customer-centric mindset.Key Responsibilities:Support the development and implementation of strategies to drive store sales and achieve...


  • Tinley Park, Illinois, United States Panduit Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Panduit. As a key member of our support organization, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.Key ResponsibilitiesLead the resolution of complex technical issues directly with...


  • Tinley Park, Illinois, United States WhatJobs Full time

    About the Role:We are seeking a highly motivated and experienced Insurance Sales Representative to join our team at WhatJobs. As a Licensed Insurance Agent, you will be responsible for developing leads, scheduling appointments, and identifying customer needs to market appropriate products and services.Key Responsibilities:Develop and implement sales...


  • Tinley Park, Illinois, United States Volvo Orland Park Full time

    About Volvo Orland ParkVolvo Orland Park is a leading automotive dealership committed to excellence in customer service and sales. Our team is dedicated to providing a world-class experience for our customers, and we're seeking a highly motivated and skilled Automotive Sales Representative to join our team.ResponsibilitiesGreet and guide customers as they...