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Customer Liaison Specialist

2 months ago

Villa Park, Illinois, United States The Joint Commission Full time
Job Summary

We are seeking a highly skilled and experienced Account Manager to join our team at The Joint Commission. As an Account Manager, you will be responsible for managing customer accounts throughout the accreditation and certification process.

Key Responsibilities
  • Customer Liaison: Serve as the primary point of contact for prospective and accredited/certified organizations, providing exceptional customer service and ensuring timely communication.
  • Account Management: Manage assigned customer accounts, including application processing, survey planning, and post-survey analysis.
  • Coaching and Education: Provide coaching and education to customers on the accreditation and certification process, workflows, and regulatory changes.
  • Communication: Respond to customer correspondence, including event planning, complaints, mergers, acquisitions, and site changes.
  • Monitoring and Reporting: Maintain customer lists, track planned activities, and ensure timely submission of required documents.
  • Training and Development: Participate in ongoing training and development to enhance skills and knowledge in areas such as customer service, communication, and accreditation and certification processes.
Requirements
  • Education: Bachelor's degree in a health or ancillary health discipline.
  • Experience: Completion of the account executive trainee program and successful evaluation of competencies.
  • Skills: Excellent customer service, communication, and problem-solving skills, with the ability to prioritize and balance workload expectations.