IT Field Support Specialist

6 days ago


Atlanta, Georgia, United States Optomi Full time
Job Title: Lead IT Field Analyst

Optomi, in partnership with a leading manufacturer, is seeking a skilled Lead IT Field Analyst to join their team in Atlanta, Georgia. This is a 6-month contract-to-hire opportunity with occasional travel to other sites across the United States.

Key Responsibilities:
  • Hardware and Software Support: Install, set up, and maintain PCs, Macs, printers, and other peripherals, as well as software applications.
  • Technical Expertise: Possess in-depth knowledge of Windows OS, Mac OS, and productivity applications.
  • User Support: Provide technical assistance and answer questions for the user community.
  • Problem Resolution: Diagnose, troubleshoot, and resolve hardware and software issues in a timely and accurate manner.
  • Documentation and Communication: Create and edit technical documentation, communicate status updates to requestors and management, and provide instruction to new employees on PC systems and policies.
  • Team Collaboration: Contribute to a positive and cohesive team environment.
  • Mobile Support: Provide remote connectivity and on-call support during non-business hours.

This role requires a strong technical background and excellent communication skills. If you have the necessary skills and experience, we encourage you to apply.



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