Skilled Level 2 IT Support Specialist

2 days ago


Atlanta, Georgia, United States Ripple IT Full time

Ripple IT is in search of a Skilled Level 2 IT Support Specialist for a versatile position that combines remote assistance with occasional on-site responsibilities. The perfect candidate will have approximately 5 years of experience in the IT field, with prior experience in a Managed Service Provider (MSP) environment being highly advantageous. If you are enthusiastic about technology and enjoy engaging with people, this opportunity may be for you.

Key Responsibilities of the Ripple Support Specialist:
  • To deliver a personalized experience to Ripple's clients during technical difficulties, providing solutions and preventing future complications through creative problem-solving.
  • Encouraging personal growth and nurturing collaborative development within the team.
Core Principles:
  • Assume Positive Intent
  • Strive for Excellence
  • Collaborate Effectively
Values We Uphold:
  • Empowerment to thrive in your position
  • Inquisitiveness about the reasoning behind tasks, not just the execution
  • Commitment to fellow team members
  • Recognizing and celebrating successes
  • Fostering a familial environment within the team
  • Appreciating aesthetics and design as enhancements to our work
Objective:
  • Providing a service experience that creates a lasting positive impression on all stakeholders.
Qualifications:
  • Experience with various platforms, including Windows servers, Active Directory, Exchange, Office365, Citrix, VMware, firewalls, and more.
  • Assisting colleagues with intricate issues.
  • Engaging in diverse projects such as server installations and network setups.
  • Serving as a crucial resource for the support team.
Indicators of Success:
  • Ripple clients and team members will frequently praise your approachability, problem-solving abilities, and optimistic demeanor.
Essential Skills:
  • Excellent communication skills across various situations and a talent for troubleshooting.
  • A relentless desire for personal and professional growth.
  • A proactive attitude and the capability to manage pressure effectively.
  • Familiarity with both Mac and PC systems, along with documentation management.
  • Prior experience in an MSP setting is a significant benefit.
  • A clean driving record and successful background check are required.
Perks:
  • Flexible working conditions.
  • Engaging responsibilities.
  • A supportive team culture that emphasizes your development.
  • Competitive compensation and a comprehensive benefits package.
  • Opportunities to collaborate with outstanding clients and colleagues.


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