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Field Services Support Specialist
2 months ago
RaceTrac Company Overview
Job Summary:
The Field Services Support Specialist plays a critical role in ensuring the smooth operation of our stores. This position requires a detail-oriented individual who can provide exceptional customer service to field personnel while optimizing available resources.
Key Responsibilities:
- Provide maintenance support to store operations and ensure exceptional customer service to all field personnel.
- Perform basic call taking and troubleshooting functions, following up on open service complaints and ensuring a solution is met for vendor-related issues.
- Facilitate open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
- Maintain basic knowledge of and ensure compliance with government and organizational requirements, policies, and regulations.
Requirements:
- Flexibility to work 24 hours/7 days a week
- 1+ years of experience in a service industry or related field preferred
- Knowledge of Microsoft Office Suite preferred
- C-Store or other retail experience a plus
- Knowledge of PC, network, hardware, and software installation and configuration a plus
Compensation:
Pay up to $15 per hour