Field Support Analyst

3 days ago


Atlanta, Georgia, United States DRS IT Solutions Inc Full time
Job Title: Field Support Analyst

We are seeking a highly skilled and experienced Field Support Analyst to join our team at DRS IT Solutions Inc. As a Field Support Analyst, you will be responsible for providing technical support to our clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Provide exceptional customer service and technical support to clients via phone, email, and on-site visits.
  • Troubleshoot and resolve technical issues with computer hardware, software, and network infrastructure.
  • Install, configure, and maintain computer systems, printers, and other equipment.
  • Perform routine maintenance tasks, such as checking computer labs and media center computers, updating Chrome carts, and ensuring Interactive Whiteboards are functional.
  • Collaborate with the senior technician and other team members to resolve complex technical issues.
  • Document all work performed and steps taken to resolve issues in the ticketing system.
Requirements:
  • 3+ years of experience in a technical support role.
  • A+ Certification and strong understanding of network infrastructure and wireless support.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and effectively on tight deadlines.
  • Valid driver's license and dependable personal vehicle.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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