Field Support Specialist

3 days ago


Atlanta, Georgia, United States Crescens Full time
Job Title: Field Tech Support Analyst

Job Summary:

The Field Tech Support Analyst will provide technical support to assigned schools or locations, ensuring exceptional customer service and resolving technical issues in a timely manner.

Key Responsibilities:

  • Provide technical support to assigned locations, including troubleshooting and resolving technical issues
  • Build strong relationships with school administration teams, including principals, assistant principals, and main office staff
  • Monitor support tickets and escalate complex issues to the IT Specialist/Manager as needed
  • Perform support activities, including maintaining and updating Chrome carts, interactive whiteboards, and digital signage devices
  • Ensure test readiness for standardized tests by updating carts and lab equipment
  • Troubleshoot and resolve minor wireless and network issues
  • Install OS updates and patches on Apple, Chromebooks, and Windows-based PC devices
  • Maintain accurate asset assignment in Nimbus and Incident IQ
  • Document all work performed within the ticketing system
  • Attend mandatory monthly professional development meetings

Requirements:

  • 3+ years of work experience minimum
  • A+ Certification
  • Strong customer service skills
  • Strong oral and written communication skills
  • Proficient in understanding network infrastructure and wireless support
  • Prior experience with desk-side support is a must
  • Microsoft Windows certification is a plus
  • ITIL experience/certification is a plus

Working Conditions:

The Field Tech Support Analyst will work on-site at assigned schools or locations, with occasional travel to other locations as needed.



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