IT Field Support Specialist

4 days ago


Atlanta, Georgia, United States Optomi Full time
Job Title: Lead IT Field Analyst

Optomi, in partnership with a leading manufacturer, is seeking a skilled Lead IT Field Analyst to join their team in Atlanta, Georgia. This is a 6-month contract-to-hire opportunity with occasional travel to other sites across the United States.

Key Responsibilities:
  • Hardware and Software Support: Install, set up, and support PCs, Macs, printers, and other peripheral devices.
  • Software Application Support: Install and support software applications, including knowledge of Windows OS, Mac OS, and productivity applications.
  • Technical Assistance: Provide technical assistance and answer questions for the user community.
  • Problem Resolution: Diagnose, troubleshoot, and resolve hardware and software problems in a timely and accurate manner.
  • Documentation and Communication: Create and edit technical documentation, communicate status of issues with requestors and management, and provide instruction to new employees on PC systems and policies.
  • Travel and On-Call Support: Travel to other sites as necessary and provide on-call support during non-business hours.

This role requires a strong technical background, excellent communication skills, and the ability to work effectively in a team environment. If you have the necessary skills and experience, we encourage you to apply for this exciting opportunity.



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