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Party Event Coordinator

1 month ago

St Louis, Missouri, United States Michaels Stores Full time
Job Summary

We are seeking a highly organized and enthusiastic Party Event Coordinator to join our team at Michaels Stores. As a key member of our event planning team, you will be responsible for planning, coordinating, and facilitating events, including children's birthday parties and other craft classes or events.

Key Responsibilities
  • Plan and coordinate multiple events at once, ensuring seamless execution and exceptional customer experiences.
  • Engage with clients of all ages, creating a fun and creative environment that fosters memorable experiences.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities, and facilitate party add-ons to company standards.
  • Communicate events with clients and store team members, ensuring seamless execution and exceptional customer experiences.
  • Complete administrative tasks, such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client feedback and needs, ensuring client satisfaction and loyalty.
  • Uphold the company's cleanliness and safety standards, setting up, breaking down, and cleaning before and after each event.
Customer Experience
  • Provide fast and friendly checkout experiences, engaging customers on benefits of Rewards programs and Private Label Credit Cards, and completing enrollments.
  • Educate customers on Voice of Customer (VOC) surveys, assisting with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes, completing merchandise recovery and maintenance.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Interact with others in an accepting and respectful manner, promoting commitment to the organization's vision and values, and projecting a positive image as a role model for other Team Members.
Requirements
  • Energetic and enthusiastic personality, with excellent people skills and experience working with children and children's events.
  • Excellent communication skills, including written, verbal, and nonverbal communication, as well as listening skills.
  • Organizational skills, interpersonal skills, and creative problem-solving skills, with the ability to handle job stress and interact effectively with others.
  • Retail and/or customer service experience required.
Work Environment
  • Ability to remain standing for long periods of time, moving throughout the store, and regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting, with all public areas climate-controlled, and some stock rooms not climate-controlled.

Michaels is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required, please contact Customer Care at MICHAELS.