Regional Operations Supervisor

1 week ago

Chicago, Illinois, United States SpinXpress Full time
Job Overview

As a District Operations Director, you will play a pivotal role in managing multiple service locations within our expanding network.

Are you prepared to contribute to a groundbreaking laundry service that is transforming the industry? SpinXpress is on a mission to enhance the laundry experience by delivering exceptional service in a contemporary and secure setting.

In this leadership position, you will oversee a dedicated team, ensuring that we meet and exceed customer expectations. We seek an individual who is proactive, entrepreneurial, and possesses a professional demeanor, leveraging their prior experience to establish and lead a team, manage daily operations, and grow alongside us.

The ideal candidate will have a robust background in retail, hospitality, or food service sectors. Our commitment to service excellence is reshaping the global perception of laundry services.

By becoming part of our organization, you will join a dynamic group of professionals who are dedicated to surpassing expectations in every facet of our thriving business. This role will also be crucial in the development of our new Fresh and Commercial divisions.

What We Offer:

  • Competitive Salary: $55,000 - $65,000 (base salary plus bonus)
  • Discounted laundry services
  • Flexible yet consistent work schedule
  • Casual work environment

You will be a vital contributor to our growth, supporting our expansion efforts. This is an opportunity to be part of an innovative business in the consumer services sector and to play a significant role in the success of a service that is gaining momentum in the market.

Key Responsibilities:
  • Establish a workplace culture that aligns with SpinXpress objectives, defining the mission, vision, and values of the organization.
  • Recruit, interview, select, and develop a suitable number of managers and attendants.
  • Focus on team development to enhance customer satisfaction and operational excellence.
  • Monitor and analyze operational patterns and trends.
  • Create procedures that comply with HR regulations.
  • Guide, support, and develop staff, including overseeing the onboarding process for new hires.
  • Encourage staff ownership and accountability through consistent feedback.
  • Lead teams to meet productivity, quality, and goal achievement expectations.
  • Manage employee work schedules, including training and overseeing overtime hours.
  • Continuously implement and refine processes to sustain operational excellence in quality, speed, efficiency, and output.
Qualifications:
  • A Bachelor's degree or equivalent work experience is required.
  • Previous experience in operations or related fields is essential.
  • A strong background in retail, hospitality, or food service is preferred.
  • Demonstrated leadership and development qualities are necessary.
  • Problem-solving and critical-thinking skills are crucial.
  • Knowledge of basic economics, budgeting, and accounting principles is required.
  • Proficiency in a Microsoft Windows environment, including Excel, is essential.
  • The ability to serve as a knowledgeable resource to the management team is vital for providing leadership and direction.
About SpinXpress

At SpinXpress, our mission is to create a fun and engaging work environment while delivering an excellent customer service experience within our facilities and communities. We strive to maintain a Clean, Bright, and Safe atmosphere – that's the SpinXpress way.

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