Bilingual Banking Associate

1 week ago


De Pere, Wisconsin, United States Nicolet National Bank Full time

At Nicolet National Bank, we pride ourselves on a culture rooted in community banking, prioritizing the needs of our clients in every decision we make. Our Core Values guide our actions, and we are dedicated to delivering exceptional service to our customers. Every role within our organization is vital to our success, and we strive to foster a workplace where our employees feel appreciated, respected, and supported. With branches across multiple states, we are committed to positively impacting the communities we serve. We recognize that our employees are our greatest asset, and we are devoted to their growth and development.

The Banking Associate position involves engaging with clients to facilitate transactions, address inquiries, and promote Nicolet products and services. This role is essential in enhancing business for Nicolet by ensuring a high standard of customer service and directing clients to the appropriate personnel when necessary.

Key Responsibilities:

  • Cultivate and maintain customer relationships by providing a warm welcome and delivering precise and prompt service, which includes cashing checks, processing deposits and withdrawals, managing loan payments, issuing cashier's checks and bonds, and ensuring customer satisfaction with savings withdrawals in accordance with established guidelines.
  • Accurately organize, balance, and verify cash transactions daily to ensure precision in all processed transactions.
  • Stay informed about relevant banking regulations and security protocols to mitigate fraud risks and comply with legal requirements.
  • Respond to customer inquiries via phone, providing information in line with Nicolet's policies.
  • Assist with night depository tasks, including logging bags, processing deposits, and issuing receipts.
  • Advocate for Nicolet's products and services by identifying customer needs and recommending suitable options to enhance customer account relationships. Address customer complaints with appropriate solutions.
  • Adhere to Nicolet's policies and procedures by maintaining necessary controls to ensure compliance with applicable laws and regulations, thereby fulfilling legal obligations and enhancing the quality of service at Nicolet.
  • Demonstrate an understanding of workplace diversity and collaborate effectively with colleagues, regardless of age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, or socioeconomic background. Uphold Nicolet's commitment to equal employment opportunities and non-discrimination while fostering an inclusive environment.
  • Perform additional duties as assigned.

Qualifications:

  • High School diploma or equivalent.
  • Minimum of 1 year of experience in cash handling.
  • Proficiency in both English and Spanish.

The above statements are intended to outline the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled

PId2074f4639e



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