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Client Support Representative
2 months ago
About Us:
ManhattanLife Insurance and Annuity Company, established in 1850, stands as one of the oldest and most trusted providers of health and life insurance in the nation. With a rich history spanning 174 years, our longevity reflects our commitment to reliability and excellence. Our headquarters are located in Houston, TX, and we are continuously expanding with multiple office locations across the country. We offer competitive employee benefits from day one, including immediate access to health, dental, and vision insurance. Our flexible work schedules include shortened hours on Fridays, complimentary parking, company-wide events, professional development opportunities, and a comprehensive wellness program.
Role and Responsibilities:
As a vital part of our team, you will assist our growing customer base of approximately 1 million individuals nationwide. Your primary responsibility will be to address customer inquiries and provide exceptional service from our designated location.
Key Duties:
- Handle incoming calls promptly while delivering outstanding service.
- Assess customer needs, clarify details, investigate issues, and offer solutions or alternatives.
Qualifications:
High School Diploma or equivalent (GED) is required; an Associate's Degree is preferred.
Skills and Competencies:
- A minimum of 3 years of experience in customer service within the health or life insurance sector is preferred.
- Strong verbal and written communication skills, coupled with effective interpersonal abilities and active listening.
- Proficient in using various software applications, including Microsoft Office Suite, Microsoft Teams, Zoom, Webex Teams, and IBM AS400.
- Ability to analyze data and conduct research effectively.
- Strong multitasking abilities, with effective prioritization and time management skills.
- Maintain professionalism in challenging situations.
- Meet both personal and team performance metrics.
- Bilingual in Spanish is preferred.
Travel Requirements:
This position does not necessitate travel.
Professional Development:
- Set annual goals for personal and professional growth.
- Stay updated with advancements in the field.
- Learn and implement technologies that enhance both professional and personal development.
- Engage in the evaluation process for continuous improvement.
Physical Requirements:
The physical demands outlined here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to stand, walk, use hands for typing and handling objects, reach with hands and arms, and communicate effectively. The role may involve sitting for extended periods and occasionally lifting or moving items weighing up to 10 pounds.
Work Environment:
The characteristics of the work environment described here are typical of those encountered while performing the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee typically works in an office setting and routinely utilizes standard office equipment such as computers, telephones, and photocopiers.
Additional Responsibilities:
Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Management reserves the right to assign or reassign duties and responsibilities at any time without notice.
Equal Opportunity Statement:
ManhattanLife is committed to a policy of equal employment opportunity and prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. We value diversity and are dedicated to fostering an inclusive work environment that attracts and retains a diverse workforce.
