Front Desk Agent
3 weeks ago
Job Summary
The Front Desk Agent will provide exceptional customer service to guests, ensuring a positive experience throughout their stay. This role involves managing the administrative processes of the hotel, including check-in and check-out, room reservations, and guest requests.
Key Responsibilities
- Provide attentive and courteous service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage the front desk area, including restocking supplies and maintaining a clean and organized environment.
- Process guest requests, including room reservations, check-in and check-out, and package delivery.
- Maintain confidentiality and security of guest information.
- Collaborate with other departments to ensure seamless guest service.
Requirements
- Positive attitude and willingness to learn.
- Ability to multitask and be detail-oriented.
- Basic English verbal and written communication skills.
- Ability to work in a fast-paced environment and handle stress.
- Proficiency in Windows operating systems and Company-approved software.
About MCR Hotels
MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.
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