Front Desk Agent

4 days ago

Houston, Texas, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we prioritize our team members and foster a culture of growth and belonging. Our commitment to excellence is reflected in our approach to employee development, benefits, and relationships.

Position Summary

As a Front Desk Agent, you will be responsible for delivering exceptional guest service, anticipating needs, and creating personalized experiences. This is a full-time position requiring open availability, weekdays, weekends, and holidays, with a schedule that may change weekly.

Key Responsibilities
  • Greet guests warmly, register them, and provide room keys while adhering to brand standards and company policies.
  • Input and retrieve guest and staff communications, update guest profiles, and follow up to ensure satisfaction.
  • Confirm booking information, including guest count and room rate, and membership status in the brand's rewards program.
  • Maintain knowledge of room types, available amenities, room availability, and rates, as well as guest upgrade options.
  • Ensure all charges are posted to guest accounts, compute bills, collect payments, and make change for requests.
  • Assist AYS operators by answering phone calls, actively listening, confirming requests, and responding with appropriate action or information.
  • Address guest challenges professionally to resolve problems to completion, posting to computer and following up with other departments and guests to ensure resolution and satisfaction.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Previous experience in front desk agent, guest services, or similar service role, preferably with a full-service hotel.
  • Strong organizational and analytical skills, with ability to multitask, adapt, and prioritize in a fast-paced environment.
  • Excellent communication and interpersonal skills, with ability to initiate and organize tasks independently.
  • Ability to remain in a standing position for 8-hour shifts, with capacity to lift and carry up to 15 lbs regularly.
  • Familiarity with property management software, such as PMS or OPERA, is preferred.
Benefits
  • Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide.
  • Mental wellbeing support for you and your loved ones.
  • 401k after 90 days, with a company match to 6%.
  • Performance-based incentives and bonuses.
  • Generous paid time off.
  • Professional guidance and support.
  • Competitive health, dental, and vision insurance plans.
  • Pet insurance for your furry companions.
  • Skill-enhancing job training.
  • Company-paid and Optional Life and Accidental Insurance.
  • Supplemental Accident, Critical Illness, and Hospitalization Plans.
  • Employee Assistance Program (EAP).
  • Health Flexible Spending Account (FSA).

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