Legal Intake Coordinator

2 weeks ago


Charleston, West Virginia, United States Ted Law Firm Full time
Job Opportunity

We are seeking a highly motivated and organized Legal Intake Specialist to join our team at Ted Law Firm. This role is a critical part of our firm's growth and success, and we are looking for a candidate who is passionate about delivering exceptional client service.

Key Responsibilities:

  • Screen initial inquiries from prospective clients and obtain pertinent information to determine their legal needs.
  • Enter client information into our email and case management system.
  • Draft and send engagement letters and initial documents to prospective clients.
  • Assist potential clients in assembling documents required to support their claims.

Requirements:

  • Previous experience with tele-marketing, intake, and/or handling high volumes of calls on a daily basis.
  • Ability to be polite, professional, and eloquent while speaking with potential clients.
  • Strong organizational skills and attention to detail.
  • Ability to communicate effectively, listen closely, and convey questions and instructions clearly.
  • Persistence and patience when following up with potential clients.
  • Ability to thrive in a fast-paced environment and handle a high volume workload.
  • Ability to be coachable and receive constructive criticism.
  • Ideal candidates will be bilingual in English and Spanish.

About Us:

Ted Law Firm is a rapidly growing law firm that is committed to providing exceptional client service and delivering results-driven solutions. We are a team of dedicated professionals who are passionate about making a difference in the lives of our clients.


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